Coles shopper shares little-known hack to get free items with your online order – but there's a catch | 1NJD01J | 2024-05-01 05:08:01
A COLES customer has left fellow shoppers stunned after revealing a very simple loophole to receive free ice cream.
The anonymous shopper told of a little known trick that he and his girlfriend have been using to take advantage of a Coles Online policy.
By opting in to receive substitutes when making a home delivery order, the couple have been able to exploit the loophole.
That's because the Australian-based chain offer their alternative product for free if it doesn't suit the demands of the customer.
"Every week I do a Coles Online order," the shopper explained on The Kick It Forward podcast.
"When you order something and it isn't available, they send you an alternative.
"But if you say you're not happy with the alternative they choose for you, you get the item for free."
In order to ensure they get a free alternative each time, the shopper revealed his sneaky trick of choosing something that is guaranteed to be out of stock.
"Recently my girlfriend and I have found a Japanese ice cream which is consistently not available in Australia," he continued.
"But we order it and get sent an alternative, which we say we're not happy with.
"We're now receiving a free tub of ice cream every week."
However, as with most things that appear too good to be true – there's a catch.
While Coles does give credits to shoppers who are unhappy with their substitutes, the supermarket may refuse to do this for "repeat offenders".
According to 7news.com.au, if a customer has repeatedly had a credit applied for a substitute issue within the last three months, a Coles Online agent may prevent any further credits being applied.
Nonetheless, a Coles spokesperson said that the supermarket is happy to provide substitutes to online customers.
"Coles Online encourages customers opt in to receive substitutions so we can replace out of stock items with similar products for their convenience," the spokesperson said.
"If you have chosen to allow substitutions, we'll choose a similar item that is either a different size of the same product or a different brand."
"If we substitute any item you'll be charged the lower of the original or the substitute price. When an item is out of stock you won't be charged for that item."
Following the shopper's reveal, however, social media users were stunned by the hack.
"This is superb. I'm really impressed," one said.
Coles has recently hit the headlines for turning to body cams and hidden cameras as theft continues to rise.
The supermarket chain make this move while the cost of living continues to skyrocket, and customers tight on cash turn to shoplifting.
Aussie shoppers have also vowed to boycott any supermarket that forces them to use a self-checkout line.
Customers are now complaining that too many stores are lowering their level of service and are making the case that they shouldn't have to scan and bag their own groceries.
More >> https://ift.tt/3lK2IZV Source: MAG NEWS
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