Astonishing reason only a third of callers get through to IRS revealed in bombshell report exposing agency's failings

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Astonishing reason only a third of callers get through to IRS revealed in bombshell report exposing agency's failings

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IRS staff working during this year's tax filing season were sitting around doing nothing for one hour each working day, DailyMail.com analysis shows. The astonishing waste of the labor force is the fault of decades-old technology that creates a double-whammy of problems, a bombshell report reveals. Calls are inefficiently routed to staff so they were often 'sitting around waiting for the phone to ring' during the January 29 to April 15 tax season.
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