‘I was cheated out of it citing a silly rule,’ rages Capital One customer who didn’t get $300 bonus and was ‘told oops’ | 6326T90 | 2024-05-01 17:08:01
'I was cheated out of it citing a silly rule,' rages Capital One customer who didn't get $300 bonus and was 'told oops' | 6326T90 | 2024-05-01 17:08:01
A BANKING customer claims they missed out on a major $300 promotion bonus, accusing the bank of having a silly rule about the offer.
Between November 1, 2023 and January 9, Capital One offered a major promotion bonus for customers who opened a new 360 Performance Savings account.
In order to get the bonus, customers needed to use the promo code FALL23 when opening the account.
The promotion allowed customers to earn as much as a $1,500 bonus, depending on how much money was deposited in the new account.
Those who deposited $20,000-$49,999.99 could earn $300, while those who transferred $50,000-$99.999.99 would receive a $750 bonus.
Anyone who deposited $100,000 or more was eligible for the full $1,500.
All funds were required to be deposited from an external bank and maintained for 90 days.
If those steps were met, Capital One said it would deposit the bonus amount within 60 days.
While the promotion seems simple enough, one Capital One customer known as @Sheetal_Krishna on X, claimed they were "cheated" out of the bonus because of a "silly rule."
"@CapitalOne I opened a savings acc. with the fall23 promo code & deposited money into it to get a $300 bonus, but I was cheated out of it citing a silly rule & also given false info on MULTIPLE occasions & made to retain my money there longer than required just to be told oops!" the customer wrote on the social media platform in April.
The bank responded to the complaint, saying the customer's case had been "escalated" and that a caseworker would reach out if any follow up was necessary.
However, the customer remained unsatisfied with the response, asking if they needed more information.
<!-- End of Brightcove Player --> The customer went on to say that while the promotion required the deposited funds to be transferred from an "external account," their money originated from a Chase bank account.
However, the customer explained that their Chase account was already linked with a Capital One checking account.
Because of this, the customer said they transferred the money from Chase to the Capital One checking account, then from the checking account to the new savings account.
"But now it's not considered an 'external' account," the customer wrote.
<!--googleoff: all--> <blockquote class="article__quote"> </blockquote> <!--googleon: all--> In a separate post, the customer urged the bank to look further into the deposited funds and observe where they had been originally transferred from.
"Could you please be more humane & understanding & see that I transferred money from Chase the same day?"
Capital One again responded to the customer saying it looked into the incident and "have gotten the case where it needs to go."
"Any news will come directly from our research team from here on out," the bank said.
In the description of the promotion, Capital One defines externally sourced funds as "any funds that are deposited into your account from a source that is not affiliated with Capital One, such as another financial institution, Zelle, or Venmo."
Capital One did not immediately respond to The U.S. Sun's request for comment.
The promotion expired on January 9.
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