‘I’m not going to renew my membership’ Costco shopper fumes – he heads to Sam’s Club over ‘needlessly difficult’ move | 6326T90 | 2024-05-01 17:08:01
'I'm not going to renew my membership' Costco shopper fumes – he heads to Sam's Club over 'needlessly difficult' move | 6326T90 | 2024-05-01 17:08:01
A COSTCO shopper has claimed he will not renew his membership following a horror in-store experience.
The member, who lives in Arkansas, gushed over how seamless the checkout process is at Costco's rival Sam's Club.
Matt Campbell claimed checking out groceries at the warehouse in Little Rock has become more and more difficult.
"It's crazy that Costco Little Rock has made checking out so needlessly difficult & annoying over the last year that I'm not going to renew my membership," he posted on X, formerly Twitter.
He hailed the benefits of having a Sam's Club subscription.
Sam's Club shoppers can use scan-and-go technology which means customers can pay for items via their cell phone app.
Shoppers must show their receipts before exiting but Sam's Club chiefs are making the process more seamless.
The beloved wholesaler is trialing technology that will eliminate physical receipt checks.
A pilot program was rolled out at 10 stores and Sam's Club bosses hope to have the technology in hundreds of warehouses nationwide by the end of the year.
Shoppers will just have to walk through a scanner where the machine does the work.
Technology will scan the items in the cart and confirm they have been purchased.
Execs say the new system will cut the time staffers have to check pieces of paper, checking items have been bought and processed correctly.
<!-- End of Brightcove Player --> The technology was unveiled at a presentation during the Consumer Electronics Show in Las Vegas earlier this year.
"Eliminating even the few seconds it takes to scan a receipt at the exit door is well worth it," Megan Crozier, the Sam's Club US chief merchant, said.
The idea of a receipt check has proven controversial as some shoppers feel they're being unfairly targeted when asked to show proof of purchase.
Certain shoppers shared their horror as they felt they were treated like criminals.
<p class="article__content--intro"> Here is a breakdown of the store cards on offer to customers from various retailers and their benefits: </p> </div> </div> Many shoppers associate receipt checks with retailers combating theft, but the purpose of the inspections has been explained on the Costco website.
Costco says the inspections are carried out to ensure the items members buy are correctly purchased.
"It's our most effective method of maintaining accuracy in inventory control," according to the retailer.
Former Costco workers have revealed receipt checks are carried out to ensure customers don't get double charged for items.
The U.S. Sun has approached Costco for comment.
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